In the latest phase of its £6.5bn investment for customers, British Airways has launched a dedicated customer care team for travellers who require additional assistance to ensure every journey they take with the airline is as straightforward and stress-free as possible.

The hand-picked team of customer service professionals received specialist training* to enable them to answer any questions customers have when they get in touch via phone or email and will help them understand what to expect during their journey.

They will also be able to help:

  • Make new flight, hotel and car hire bookings
  • Arrange bespoke assistance for customers
  • Pre-book seating
  • Inform airport staff and cabin crew about specific requirements
  • Provide information and support to empower more customers to have the confidence to fly

Carolina Martinoli, British Airways’ Director of Brand and Customer Experience said: “I am really excited about the possibilities the new team will open up for the 50,000 customers requiring additional assistance who travel with us each month. Every member of the team is incredibly passionate about helping our customers and enabling them to relax and enjoy British Airways’ unique service.”

In April, British Airways became the first and only airline to be awarded the renowned Autism Friendly Award by the National Autistic Society and has now become the first airline to produce a Visual Guide to Flying to help customers prepare for their flight. The guide, which can be found on the airline’s website ba.com, is endorsed by the National Autistic Society and explains the sights, sounds, smells and experiences customers may encounter during their journey.

Source : British Airways